Coding and traceability systems are integral parts of the production process. Any breakdown or failure can produce significant losses in the manufacturing operations. That is why we have developed a network of 7 Technical Support Stations around Greece (Athens, Thessaloniki, Larisa, Patra, Crete, Alexandroupolis, Cyprus), which are staffed with 30 experienced and certified engineers.

We are committed to provide our customers with the highest level of pre-sales and after-sales support.

Pre-Sales Services:
- Consulting services, in order to help you find the most appropriate solution for your needs
- Requirement analysis on site
- Use of samples

After-Sales Services:
- Successful installation
- Networking and connectivity with existing systems (ERP, WMS, SCADA, PLC, etc)
- User training
- Repairs on-site or in our Technical Support Stations
- Preventive Maintenance Contracts
- Large inventory of spares and consumables
- Pay-per-Use contracts
- Technical Support Hotline 8hrs/day (tel: 0030 210 6690900) 

All our 45 engineers are certified by the vendors and have more than 10 years of experience in repairing coding and identification equipment, utilizing state-of-the-art technology and repair tools.

Contact our Technical Support Department

If you experience any problem with your coding equipment or traceability systems, please complete and submit the Technical Support Inquiry Form. A Theodorou applications engineer will contact you within one business day. Alternatively you can call us at 0030 210 6690900.